Category Archives: troubleshooting

IO Graphs in Wireshark-TCP Spurious Retransmission events

TCP Spurious Retransmissions may be seen from time to time when using Wireshark.  How do you see them?  Capture some data with Wireshark on your workstation or server.  Click on Statistics, IO Graphs and click throughout the graph on the … Continue reading

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Posted in computer troubleshooting, Home Networking, Information Technology, network, Networking, Technology, troubleshooting, Wireless | Tagged , , | Leave a comment

I get a “stopped working” error when I start Office applications on my PC

You might get this error when you start the Office 2016 or Office 2013 versions of Excel, Word, Outlook, PowerPoint, Publisher, or Visio on your PC: Microsoft Excel has stopped working. Microsoft Word has stopped working. Microsoft Outlook has stopped … Continue reading

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Posted in Microsoft, Microsoft Office, Technology, troubleshooting | Tagged , , | Leave a comment

Fix Windows Update errors by using the DISM or System Update Readiness tool

At an elevated command prompt (command prompt as administrator) – type  DISM.exe /Online /Cleanup-image /Restorehealth What should you try first? – Try the PowerShell post we made on an earlier date to check for updates. Open PowerShell as an Administrator … Continue reading

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Posted in computer troubleshooting, Computers, Information Technology, Microsoft, Microsoft Windows, Microsoft Windows 10, Technology, troubleshooting, Windows 10 Quick Tips | Tagged , , | Leave a comment

Good tweak or bad tweak? TweakHound helps you decide.

An excellent site to look at tweaks and optimization of your operating system is TweakHound.   TweakHound gives step by step guides and hundreds of tweaks – they also help you look at these individually and explain why they are good … Continue reading

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Posted in Computer hardware, Computer Software, help desk, Microsoft, Microsoft Windows, Microsoft Windows 10, Technology, troubleshooting, Windows, Windows 10, Windows 10 Quick Tips, Windows 7 | Tagged , , | Leave a comment

Have a web server you’ve recently added a SSL certificate on and SQL is not starting?

Here’s a solution if you SQL isn’t starting –  SQL Dude’s Blog NARTAC also makes a software to help you tweak and strengthen ciphers and protocols.  IIS Crypto can be downloaded here. You can also test your site or other … Continue reading

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Posted in Business, Computer Security, computer troubleshooting, Free Software, freeware, Information Technology, Technology, troubleshooting, Windows Security, Windows Server | Tagged , , , | Leave a comment

Windows won’t update? Download the Servicing Stack Update (SSU)

There are several things you can do when Windows won’t update. With Windows 10, you can open an elevated command prompt and type – DISM.exe /Online /Cleanup-image /Restorehealth You can also Download the Windows Update Troubleshooter Ultimately, you can use the … Continue reading

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Posted in Computer Software, computer troubleshooting, Information Technology, Microsoft, Microsoft Windows, Microsoft Windows 10, Technology, troubleshooting, Windows 10, Windows 10 Quick Tips, Windows Server | Tagged , , , , | Leave a comment

Updating Drivers? Don’t forget the chipset!

While I’d like to guess that over 98% of the computers that I have worked on that are privately owned; the drivers were out of date or missing critical drivers that other drivers rely on. Here’s what I mean.  If … Continue reading

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Posted in Computer hardware, Computer Software, computer troubleshooting, Computers, Information Technology, Microsoft Windows, Microsoft Windows 10, Technology, troubleshooting, Windows, Windows 10, windows 10 privacy, Windows 10 Quick Tips, Windows 7, Windows 8, Windows 8.1, Windows Server | Leave a comment

TightVNC for Android – Control your computers from a mobile device.

Need to manage your computers or servers while on the go?  Here’s one thing you can do.  Go to the Google Play Store and download TightVNC Viewer.   You will have to load TightVNC Server on the computers you want to … Continue reading

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Posted in Microsoft Windows, Microsoft Windows 10, Mobile Computing, Networking, Technology, troubleshooting, Windows 10, Windows 10 Quick Tips, Windows 7, Windows 8, Windows 8.1, Wireless | Leave a comment

Export your drivers using PNPUTIL

Want to export your drivers so that you have them later? Open a command prompt or PowerShell as an administrator Next create a folder to hold your drivers Type pnputil /export-driver * c:\smalldriver   (This is my folder on a small … Continue reading

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Posted in Computer hardware, computer troubleshooting, Computers, Information Technology, Microsoft, Microsoft Windows, Microsoft Windows 10, Technology, troubleshooting, Windows, Windows 10, Windows 10 Quick Tips, Windows 7, Windows 8, Windows 8.1 | Tagged , , , | Leave a comment

Winsat formal – measure your computer’s native performance

Want to truly measure your computer’s native performance?  Use Winsat formal to see how the video, CPU and HDD/SSD performs. Open a elevated command prompt and type Winsat formal Want to measure just the disk?  Type the following and substitute … Continue reading

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Posted in Microsoft Windows, Microsoft Windows 10, Technology, troubleshooting, Windows, Windows 10, Windows 10 Quick Tips, Windows 7, Windows 8, Windows 8.1, Windows Server | Tagged , , , , | Leave a comment

Find rogue APs with Xirrus Wi-Fi Inspector using signal strength and sound

Xirrus Wi-Fi inspector is a free tool you can use to gather information about wi-fi around you.  You can also use this tool to locate APs via sound very similar to using radar and sound.   Have an AP you … Continue reading

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Posted in Computers, Education, Free Software, freeware, higher education, Home Networking, Information Technology, network, Networking, Software, Technology, troubleshooting | Tagged , , , | Leave a comment

SSL not showing green lock? Here’s some things to try.

Recently we did a certificate request with an IIS server and loaded the received certificates under Enterprise Trust and imported the certificate into IIS. When we visited the website, we noticed that the newly loaded server did not present a … Continue reading

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Posted in Computer Security, Education, help desk, Information Technology, internet security;, Microsoft, Microsoft Windows, network, Networking, Technology, troubleshooting, Windows, Windows Security, Windows Server | Tagged , , , , , , | Leave a comment

Can’t delete your printer? Try some of these tips.

Printers either install and work flawlessly or they don’t install or give constant problems.  Try these tips. Start fresh by removing the printer and following the steps below – remember, these tips are NOT just for deleting the printer but … Continue reading

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Posted in Information Technology, Microsoft Windows, Microsoft Windows 10, Technology, troubleshooting, Windows, Windows 10, Windows 10 Quick Tips, Windows 7, Windows 8, Windows 8.1, Windows Server | Tagged , , , | Leave a comment

Networking and Internet problems? Try this

Are you having problems with networking or using the internet?  Open a command prompt as an administrator.  Run the following commands (or copy and paste into the cmd prompt) – route -f ipconfig /release ipconfig /renew arp -d nbtstat -R … Continue reading

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Posted in computer troubleshooting, Home Networking, Information Technology, Microsoft Windows, Microsoft Windows 10, network, Networking, Technology, troubleshooting, Windows, Windows 10, Windows 10 Quick Tips, Windows 7, Windows 8, Windows 8.1, Windows Server, Wireless | Tagged , , | Leave a comment

Windows Repair Toolkit

One of the best tools that is currently freeware, Windows Repair Toolkit truly lives up to its name.   I discovered the Toolkit over at What’s On My PC and have been testing it over the past several weeks.   … Continue reading

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Posted in computer troubleshooting, Computers, help desk, Information Technology, malware, Microsoft, Microsoft Windows, Microsoft Windows 10, Software, Technology, troubleshooting, Windows, Windows 10, Windows 7, Windows 8 | Leave a comment

DotNet 3.5 failed or won’t install Server 2012

If DotNet 3.5 won’t install or fails to install on Server 2012 (Under Features), there is a work around. You may see this when installing – Cancel the installation Insert your Windows DVD and open PowerShell – Type the following … Continue reading

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Posted in computer troubleshooting, Computers, higher ed, higher education, Information Technology, Technology, troubleshooting, Windows Server | Tagged , , , , | Leave a comment

DHCP fix with KB3206632 ?

KB3206632 was released December 13th.   Here’s a list of fixes from Microsoft’s site– This security update includes these additional improvements and fixes. No new operating system features are being introduced in this update. Key changes include:  Improved reliability of … Continue reading

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Posted in Home Networking, Information Technology, Microsoft, Microsoft Windows, Microsoft Windows 10, Technology, troubleshooting, Windows, Windows 10, Windows 10 Quick Tips, Windows Server | Tagged , , , | Leave a comment

Seagate GoFlex Home Server firmware update issues – solved

Several years ago we did a review on Seagate GoFlex Home Server (NAS).  Recently I went to update the firmware which can be found in the web interface of the device. Once I clicked ‘update’,  the device found an update … Continue reading

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Posted in Computer Security, computer troubleshooting, Hardware, Home Networking, network, Networking, Technology, troubleshooting | Tagged , , , , | Leave a comment

How to reset all Local Group Policy settings

You have changed the Group Policy (local, not in a domain) and are not sure exactly what changed – You can undo all of the changes by doing the following. At the command prompt (as Administrator), type the following – … Continue reading

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Posted in Information Technology, Microsoft, Microsoft Windows, Microsoft Windows 10, Technology, troubleshooting, Windows, Windows 10, Windows 10 Quick Tips, Windows 7, Windows 8, Windows 8.1, Windows Security | Tagged , , , , , | Leave a comment

Cannot access computer by NetBios name after replacing NIC card

If you have ever replaced a network card on a server or computer and you can no longer access the computer, you should flush any cache on the workstation that is accessing the server. Insure no other users are logged … Continue reading

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Posted in computer troubleshooting, Computers, higher ed, higher education, Information Technology, Microsoft, Microsoft Windows, Microsoft Windows 10, Networking, Technology, troubleshooting, Windows 10, Windows 10 Quick Tips, Windows 7, Windows 8, Windows 8.1 | Tagged , , , , , , | 1 Comment