Cannot switch users in Windows 8/8.1

If you cannot change accounts in Windows 8, 8.1 or Windows 8.1 Update there are several things you can try –

First try editing the registry

In the search box, type regedit
Navigate to the following:


Modify the registry value of HideFastUserSwitching from 1 to 0

Log off and restart the machine

Did it work?  If not, try editing the group policy

In the search box, type gpedit.msc
Navigate to –
Local Computer Policy/Computer Configuration/AdministrativeTemplates/System/Logon
Double click Hide Entry Points for Fast User Switching to bring up a dialog box to change Fast User Switching policy setting.
Choose Enabled
Close the group policy editor
Open a command prompt and type gpupdate /force

If the above did not work, try a refresh pc

Go to a “Command Prompt” as an Administrator
Next enter
shutdown.exe /r /o /f /t  00
The computer will restart
Select Troubleshoot
Select Refresh PC

About TCAT Shelbyville IT Department

The Tennessee College of Applied Technology - is one of 46 institutions in the Tennessee Board of Regents System, the seventh largest system of higher education in the nation. This system comprises six universities, fourteen community colleges, and twenty-six Applied Technology Colleges.
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