Mickey’s solution to viruses and malware that won’t let you open the desktop

Ever run into a virus that won’t let you open the desktop or go into Safe Mode?  This solution will work on many of these viruses and not necessarily on all viruses or malware.

Hit – control-alt-delete key

Run the task manager

If you type or browse to explorer.exe, this may let you have the desktop.  If NOT, have a flashdrive that has your tools (portable – malwarebytes, ADWCleaner, superantispyware or other tools and navigate to the tool – you may also have RKill on the drive to kill processes that are malicious) and navigate to the tool of your choice.

TM

tool

 

Run multiple tools until the malware is removed.

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About TCAT Shelbyville IT Department

The Tennessee College of Applied Technology - is one of 46 institutions in the Tennessee Board of Regents System, the seventh largest system of higher education in the nation. This system comprises six universities, fourteen community colleges, and twenty-six Applied Technology Colleges.
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