MSI Installer error opening, upgrading or installing Office

Open a command prompt as an Administrator – copy and past the following

sc config msiserver start= demand
Net stop msiserver
MSIExec /unregister
MSIExec /regserver
regsvr32.exe /s %windir%\system32\msi.dll
Net start msiserver

Next try the following information –

How to obtain and use Offscrub to automate the un-installation of Office products:

Office 2003:

Office 2007:

Office 2010:

Also try the uninstaller that is found here.

Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7-

If this involves the upgrade of MS Office 2010 to MS Office 2013 and you receive a bootstrap error, try the following.

Remove any remaining 2010 Microsoft Office installation folders.

1.Click Start.
2.Click All Programs, and then open the Accessories folder (skip this step in Windows XP).
3.Click Run, and then click in the Open box.
4.Type %CommonProgramFiles%\Microsoft Shared, and then click OK.
Note On a computer that is running a 64-bit version of Windows 7 or Vista, type %CommonProgramFiles(x86)%\Microsoft Shared, and then click OK.

5.If the following folders are present, delete them:

◦Source Engine

6.Click Start.
7.Click All Programs, and then open the Accessories folder (skip this step in Windows XP).
8.Click Run, and then click in the Open box.
9.Type %ProgramFiles%\Microsoft Office, and then click OK.
Note On a computer that is running a 64-bit version of Windows 7 or Vista, type %ProgramFiles(x86)%\Microsoft Office, and then click OK.

10.Delete the Office14 folder.

Locate and then delete the Office 2010 registry subkeys if they are present.

32-bit versions of Microsoft Windows

  • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Upgrade Codes\*F01FEC
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
  • HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office14*

64-bit versions of Microsoft Windows

  • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\*F01FEC
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
  • HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Win32Asemblies\*Office14*

32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Office14*
64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Office14*

Restart the computer and then try the install of Office 2013 again.

Installation errors on Office 2013, check this –

Ensure that it is running by opening an Administrative Command Prompt and running the command-line:

net start schedule

Also check the registry values.

Check the following registry key:

32-Bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Command Processor

64-Bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Command Processor

and confirm that the following default values are set.  If there are any customizations to it, please export the settings to save them and set them to the default value as below.  Then try installing Office again.


Ok, here’s another one.

Try the following methods:

Step 1: Locate & Remove Any Previous Office Edition
Step 2: Disable Antivirus/Firewall Temporarily
Step 3: Install Office in Clean Boot Mode    How to Clean Boot
Step 4: Install the Latest Software Updates
Step 5: Modify Windows Registry as seen above

Video of Clean Boot Mode

Good Luck….most of the fix-its Do NOT work.


About TCAT Shelbyville IT Department

The Tennessee College of Applied Technology - is one of 46 institutions in the Tennessee Board of Regents System, the seventh largest system of higher education in the nation. This system comprises six universities, fourteen community colleges, and twenty-six Applied Technology Colleges.
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