Innovation and leadership in IT at the Tennessee Technology Center at Shelbyville

The IT team at TTC Shelbyville  offers innovation and leadership recognized nationally in magazines1 and in education.    Under Ivan Jones, Director of the educational facility, the team consist of three personnel who teach and also maintain a complex and diverse network.

(L-R) Mike Miller, Assistant IT Manager, Dawn Babain, Network Administrator-LMS Specialist, Ivan Jones, TTC Director and Steve Mallard, IT Manager

The Computer Information Technology class in Shelbyville offers more certifications than any other institution’s program in Tennessee.     Beginning as a simplex class in the mid ’90s, the program evolved from a small PC Repair class to one of the most comprehensive classes in the nation.   The CIT program offers a curriculum that exceeds state level CIT standard curriculum.

So what is unique about the Tennessee Technology Center at Shelbyville’s CIT Program?    The program not only offers 30 hours per week of hands-on along with traditional classroom training but also  offers over 2000 resources in an LMS that is available 24/7/365.

With resources that include PowerPoints, movies, study materials, software and other traditional e-learning resources, the class also offers a lab in the cloud.  Unlike any other class, the lab isn’t software simulators but it is physical switches, wireless, routers, virtualization, firewalls, hubs, servers, cameras and other hardware.

The LMS has been programmed to not only be used by standard laptops and computers but can be used on smartphones and tablets regardless of the vendor.

“Students couldn’t take home managed switches, firewalls, routers, access points and other hardware – so we put the hardware where they could use it – anywhere in the world.”, stated Mallard. 

Real hardware in the cloud has been expanded to include SCADA devices and controls in the cloud.

The recent success of the learning management system was recognized by Computerworld and Techtarget.  TTC’s LMS also offers live video broadcast that has been used to deliver video conferencing and educational classes to other states.  With more than 100,000 logins last year, the institution’s Computer Information Technology LMS server will be upgraded the last quarter of 2012.

While a traditional student may receive a little over 500 hours in the classroom along with labs in college or universities in their area of study, the CIT program’s students receive 2196 hours of instruction, hands-on in labs and now at TTC Shelbyville students receive real world hands-on working with local non-profits and government entities.

Because of technological advancements,  students have to learn more information and technology at an accelerated pace.   Waiting four years to enter a career, technology will leave skills and technology learned behind for traditional students.

Working with national certification entities such as CompTIA, CWNP, ECCouncil and Microsoft, a CIT student’s work is measured by hands-on, academic achievement, industry certifications and other performance metrics.   Students are encouraged to start their careers immediately, continue advanced certifications and to enroll in college in order to complete a well rounded career path.

More about the team

Accredited by COE (Council of Occupational Education), the IT team were recognized for their quality of service during a recent national higher-ed accreditation.

Steve Mallard, IT Manager  has over 28 years experience in Information Technology.   Mallard began teaching at TTC Shelbyville in 1995 and has won numerous awards to include Instructor of the Year, Harold Love Award, 2011 Computerworld Laurette, and the 2012 TechTarget-Customer Service and Innovation.  Mallard has been published in Networkworld, Computerworld, PCWorld and other national magazines and personal and professional blogs.

Mike Miller, Assistant IT Manager,  has been teaching for more than 10 years and has worked in Information Technology in banking and education.   Miller helps to manage the infrastructure at TTC Shelbyville.

Dawn Babain, Network Administrator- LMS Specialist,  began her career in IT in 2001.   Babian’s experience includes working as a Security Analyst in one of the world’s largest financial institutions,  Network Administration in K-12, and teaching Information Technology part-time for more than 11 years.   Dawn is one of the primary developers of the LMS system and is the local representative for the National Center for Women and Information Technology.

Each of the instructors are certified in all of the areas taught and assist with business and industry.   The instructors consult with business and industry advisory committees in order to meet quality standards and skills needed to succeed in Information Technology.  Students work throughout the U.S. and in some foreign countries.

Along with teaching and maintaining the school’s network, the monthly broadcast on Jax-Radio across Middle Tennessee and Northern Alabama radio of “Tech Today”;  features advice on mobile devices, smartphones, home entertainment, computers and technology being used today.    The trio broadcast technology advice monthly and offer technical and career tips to assist the general public, businesses and industry.


CIT Program


About TCAT Shelbyville IT Department

The Tennessee College of Applied Technology - is one of 46 institutions in the Tennessee Board of Regents System, the seventh largest system of higher education in the nation. This system comprises six universities, fourteen community colleges, and twenty-six Applied Technology Colleges.
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