Training Mistakes made by IT Professionals

Your IT personnel should be able to train the end-user in a way that the end-user won’t be blamed for making mistakes later.  During reqular training sessions, IT Professionals have a tendancy to ‘roll’ their eyes and blame end-users for opening email attachments or going to malware infested web-sites.

According to ComputerWorld, you should:

  1. Stay in tune with your audience.
  2. Plan your training session.
  3. Follow a standard training model.
  4. I ALWAYS tell my students this one.   Get in touch with the department you are training.  UNDERSTAND what the mission of the department is and how it works!
  5. Reach a partnership with the department you are working with.

About TCAT Shelbyville IT Department

The Tennessee College of Applied Technology - is one of 46 institutions in the Tennessee Board of Regents System, the seventh largest system of higher education in the nation. This system comprises six universities, fourteen community colleges, and twenty-six Applied Technology Colleges.
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One Response to Training Mistakes made by IT Professionals

  1. Have you ever noticed how many people still use Microsoft Word like a typewriter. They space over to indent or center. The program has only been out for 15 years. The problem is like all IT training. Learning how the software works is relatively meaningless without knowing how it applies to the job and how it may change the job.

    In fact most software has hundreds of features that the average use will never use or need. Teaching them all is really a waste of time. Instead IT training should be task and job specific. When you see something like SAP, you’re giving managers a lot of real time data. However, unless they know how to manage to the data the software training isn’t very important.

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