When engineers don’t think about the technicians

Recently my niece dropped her laptop and the hard drive stopped working.   Normally an easy fix, I looked for the access panel for the hard drive so that I could replace it.   What? No access panel?  Oh, easy fix, lets rip the laptop apart, remove the motherboard and every screw so that I can now find the hard drive mounted and attached to the bottom of the motherboard.  Do you think any home user could perform this task?   Oh, and the screws were so tight the guys had to hold a screw driver on the screw and use pliers to turn it.  Thanks Kyle and Matt….

FOTDE33

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One comment on “When engineers don’t think about the technicians

  1. Mick says:

    What is the brand name and model of this laptop. I am thinking its a Dell.

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